• Client Rights

  Clients’ rights shall be protected in accordance with the Illinois Mental Health and Developmental Disabilities Code (IMH & DDC), the Illinois Mental Health and Developmental Disabilities Confidentiality Act (IMH & DDCA), and the federal Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. No retaliation of any kind is permitted against any client for exercising any Right guaranteed by HIPAA.

  Click here to view LCFS’ Client Rights and Responsibilities.

  Download

• Client Grievances

  As part of our commitment to excellence, all clients have the right to file a grievance at any time without fear of their services being denied, reduced, suspended or terminated.

  Click here to view LCFS’ Client Grievance Procedure.

   

  Download

• Privacy Practices

  The notice of privacy practices describes how healthcare information about you may be used and disclosed and how you can get access to this information.

  Click here to view LCFS’ Notice of Privacy Practices.

   

  Download

Filing a Complaint

If you believe that your privacy rights have been violated or if you are dissatisfied with our privacy policies or procedures, you may file a written complaint either with us or with the federal government. LCFS will not take any action against you or change our treatment of you in any way if you file a complaint.

• To file a written complaint with LCFS, bring your complaint directly to our privacy officer at the corporate support center or mail it to:

  Privacy Officer
  Lutheran Child and Family Services of Illinois
  One Oakbrook Terrace, Suite 501
  Oakbrook Terrace, IL 60181

   

• To file a written complaint with the federal government, use the following contact information:

  Office for Civil Rights
  U.S. Department of Health and Human Services
  200 Independence Avenue, S.W. Room 509F, HHH Building
  Washington, D.C. 20201
  Toll-Free Phone: 1-(877) 696-6775
  Website: www.hhs.gov
  Email: OCRComplaint@hhs.gov